ARC fertility and research centre is a leading fertility hospital in Asia with 27 branches in India.
Being a famous
hospital, ARC receives a crowd of patients every day at different branches, which turns to chaotic
queues and cumbersome
So, ARC wanted us to build a hospital management system which includes appointment management,
billing, pharmacy billing
and EMR to reduce the chaos in patient management and also wanted us to handle the digital marketing
and a call center
to reach out to the patients from various parts of the country.
ARC approached us to handle appointment booking and patient engagement when there were only 4
branches in the early
stage. The challenge is to set up a 24x7 call center for appointment booking and follow up.
How did we help?
We have designed and developed a highly scalable and customizable system with multiple features
requirements in the future.
Appointment Scheduling - Smooth appointment flow by reducing the queue
Billing - Categorized billing system to minimize the chaos
Pharmacy - Easy billing, stock and inventory management in pharmacy
EMR - Effective Electronic Medical Record system in which the medical record/file of the
patients is scanned and uploaded and
can be retrieved anytime in case if the patient missed the file
We helped ARC to improve patient experience through our advanced call center service by streamlining the priorities of
patient care, accomplished in a seamless manner. It is an all-in-one call center that ensures patient satisfaction
through quality service - appointment booking, offers and cost clarifications, streamlining the consultation process.
We have developed a custom digital campaign for ARC fertility and Research centre to have an edge in the digital
presence which turns out to be one of the most successful ways to reach the patients. SEO, Email Marketing and Social
Media Marketing has rendered expected results.
UX UI Design
Mobile App Development
Business Process Services