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Business Process Services

Optimum Solution providers for monitoring and fostering patient interactions, tailored to your needs!

Hiring a customer centric Call Centre would be the perfect solution to cater best service and deserved support to your customers. Empower us to be the bridge between you and your valuable customers. A pacesetter to accomplish your business objectives as well as boost your ROI by providing flawless customer support solutions.

SolutionChamps offer value based customer care service, IT infrastructure solutions and technology empowered solutions to various verticals. Our full scale operations ensure consistent and heart-warming, customer experience.

A frustrating phone encounter could cost your business a valuable customer. Our customer support solutions help improve customer acquisition, retention and referral while streamlining your business operations

Let’s Talk

Get a Quick Business Process Services Consultation for Your Upcoming Project

Distinct Benefits

Why Us?

Contented customers are crucial for any business and satisfying their customer’s needs is essential to their growth. Businesses rely astutely on outsourcing services for quality driven, cost-efficient methods to acquire and retain customers. Get the competitive edge by outsourcing customer care services to trustworthy partners like us who can effortlessly take that burden off your shoulders.

Our Methodology

Our work mirrors your vision. We devise to incorporate our client’s style of work into our systems to make operations smooth and eliminate procedural complications.

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24x365 Accessibility

Robust, round the clock service, with the right combination of experienced team heads, infrastructure, cutting edge technology and skilled manpower that leaves no calls of the customer unattended. Multi- lingual , backup services, call patching and appropriate routing.

Skilled, Cohesive and Experienced Workforce

Rigorously trained executives exhibit the highest level of professionalism and efficiency, making every conversation count! Our executives are adequately trained to handle huge volumes of inbound and outbound calls.

Key Features

- Apt Call centre technology, Processes and manpower in place to cater to several clients simultaneously!

- All-in-one call center that ensures patient satisfaction through quality service

- Multilingual answering, Support and translation services. Local dialects and international accents.

- Back up call services, no calls go unattended!

- Flexible, Confidential call scripting, call patching & appropriate routing !

- Appointment Management and reminder services.

- Scale up/down with fluctuating business needs

- Use your own data to get valuable insights on patient preference and behavior based on time, culture & demographics

Our Infrastructure

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Facilitated infrastructure

We have a well supported and highly facilitated infrastructure

Advanced technology to handle large number of calls- PRI connection & Cloud based call management technology - Dedicated Server, VOIP System and Customized CRM

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Broadcast

Our Broadcast

We have an advanced broadcast system with wide range of features like voice and text messaging, voice calls, call recording, easy to generate reports using the auto-generation process.

Join SCT SolutionChamps

Hire Business Process at affordable price

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