Immediate Opening for Voice Process Inbound/Outbound (Healthcare Industry)
Coimbatore

No of Positions: 3

  • 1 Vacancy - fluency in Bengali & English
  • 1 Vacancy - fluency in Malayalam & English
  • 1 Vacancy - fluency in Hindi & English

Male / Female (flexible to work any rotational 3 shifts across 24x7 working)

Dynamic Freshers / Experienced lead converters


Job Description / Major Deliverables -

  • Attend all inbound, guide and clarify queries of prospective patients & clients to convert closures.
  • Route calls to appropriate personnel
  • Troubleshoot & Manage complaints & problems.
  • Maintain updated complete call logs & reports.
  • Build & sustain customer relationships
  • Alert listening, verbal & written communication skills
  • Listening to and understanding the customers’ requirements via call
  • Asking the correct questions probing and prompting the customer wherever required
  • Capturing sufficient detail accurately to provide required service
  • Talking fluently in the customers language (Bengali/Malayalam/Hindi)
  • Creating empathy with the customer and building the customers confidence
  • Offering first interaction resolution wherever possible
  • Raising the correct Service Request wherever immediate resolution is not possible
  • Escalating the call to the team leader / manager, wherever desirable
  • Follow-up with customers within a specified time period with regards to the initial call
  • Staying updated with knowledge of services offered
  • Ensure full adherence to all the quality parameters.

Salary -

Salary on par with industry standards + attractive incentives & perks Industry: BPO / Call Centre / ITES


Functional Area -

ITES, BPO, KPO, LPO, Customer Service, Operations


Role Category -

Voice


Role -

Telecalling/Telemarketing Executive


Keywords -

Fluency in required language & English, Inbound & Outbound, Data entry operator skills.


Please share your updated CV's ASAP to hr@solutionchamps.com or call +91 9962699031 for details

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